Refund Policy

Cyberkida Digiera Private Limited Refund Policy

Effective Date: 29/12/2023

Thank you for choosing Cyberkida Digiera Private Limited for your IT services. We strive to provide high-quality services to meet your technological needs. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the terms and conditions under which refunds will be issued.

1. Eligibility for Refund:

• Refunds will only be considered for services purchased directly from the website of Cyberkida Digiera Private Limited.
• Requests for refunds must be made within 3 days of the purchase date.

2. Valid Reasons for Refund:

• Unsatisfactory Service: If you are not satisfied with the quality of our services, you may be eligible for a refund. Please provide detailed information about the issues you encountered.

• Service Disruption: In the event of a significant service disruption that is not resolved within a reasonable timeframe, a refund may be issued.

• Overpayment: If you have been charged more than the agreed-upon amount for our services, we will refund the excess amount.

3. Refund Process:

• To request a refund, please contact our customer support team at hi@cyberkida.com within the specified timeframe.

• Provide your full name, contact information, invoice number, and a detailed explanation of the reason for the refund request.

• Our team will review your request and respond within 7 business days.

• If your refund is approved, it will be processed using the original payment method. Please note that processing times may vary depending on your financial institution.

4. Non-Refundable Services:

• Certain services may be deemed non-refundable. These include but are not limited to customized solutions, consulting services, and other services explicitly identified as non-refundable at the time of purchase.

5. Changes to Refund Policy:

• Cyberkida Digiera Private Limited reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately and will be communicated through our website or other appropriate channels.

6. Contact Information:

• If you have any questions or concerns about this refund policy, please contact us at info@cyberkida.com.

Thank you for choosing Cyberkida Digiera Private Limited. We appreciate your business and look forward to providing you with exceptional IT services.